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Communication Solutions

Inbound - Outbound - International

  • Inbound telephone responses - live or automated
  • Provision of dedicated campaign telephone numbers
  • One team leader to every four agents
  • 20 Seater contact centre operating shift system
  • Seamless transfer of calls to client or other destination as required
  • PAF (Postal Address Verification)
  • Credit card & cheque processing
  • Ability to change script quickly to reflect campaign changes
  • ACD (Automatic Call Distribution) ensuring minimum call wait for caller
  • Specialists in all European languages
  • Appointment setting - UK & European
  • Telephone research - UK & European
  • TPS (Telephone Preference Scheme)
  • Provision of telephone numbers
  


 
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